A great chatbot exudes remarkable experience, without which you would not get the conversions you want. The chatbot design is critical to ensure more people feel comfortable conversing with the bot. Replika is a little different from other chatbots on this list because it’s meant to serve as a digital companion or personal assistant.
For example, the welcome message can be witty, serious, or full of instructions depending on the brand’s image, the bot’s personality, and how you want to interact with the customers. Based on the goals you have defined, you need to create the use cases for the bot. For example, if you are a SaaS business and want the bot to help users onboard and use the product, there are several things that the bot can do. You should identify what your chatbot should do and what are the outcomes you expect to achieve when the customer goes through the bot.
