Your chatbot of choice should have documentation on how to best customize it with step-by-step instructions. Consider its color, size, and readability because they’re all integral to the user experience. The color palette should match your brand and allow all users to read easily. If you want to offer customization, you can allow users to select from multiple color palettes.
Now, let’s move on to the chatbot builder designed by HelpCrunch. It’s a code-free editor where all steps of the bot script look like little white cards. As the example below shows, “Message + Options” means a text message with a few reply options that the bot will send to a user once triggered. User interface and user experience are connected notions but have different meanings. While the chatbot UI design refers to the outlook of the bot software, the UX deals with the user’s overall experience with the tool. While the fine details of your own chatbot’s user interface may vary based on the unique nature of your brand, users and use cases, some UI design considerations are fairly universal.
