The company’s AI assistant also automates booking processes and cancellations effortlessly. The tool saves valuable time, enhancing guests’ comfort and luxury experience. Chatbots are poised to go far beyond booking and take care of the thousands of inquiries your guests might have on any given day.
Some chatbots provide information, such as the weather bot created by Poncho, while others, like the Slack bot developed by Paypal, are used for transactions. With a 94% customer satisfaction rating, Xiao Xi has replied to more than 50,000 customer queries since its launch. Your property stands to benefit from this massively; you’ll be able to wow guests with more tailored experiences, build your reputation for outstanding service and drive more sales.
