Thon Hotels is the third largest hotel chain in Norway, and operates over 50 hotels across Norway, Belgium, and the Netherlands. They created a brand identity for their chain built around the idea of a warm atmosphere with knowledgeable staff and a guaranteed quality of customer service. By prioritizing AI capabilities in your vendor assessment, you ensure that the chatbot you choose is not just a temporary fix but a long-term asset capable of transforming the guest experience. An intuitive, user-friendly interface that aligns with your hotel’s branding and is accessible to a diverse range of users can significantly impact the effectiveness of your chatbot. Today hoteliers can allow customers to order their favourite dish without having to speak with anyone on a call.












