The language Translation feature facilitates seamless communication between hotel staff and guests who speak different languages. The chatbot can use advanced translation algorithms to interpret messages in various languages and provide accurate translations in real time. This capability ensures that guests can communicate their needs, inquiries, and requests effectively, regardless of their native language. With Language Translation, hotels can cater to a diverse range of guests, enhance guest satisfaction, and foster inclusivity by breaking down language barriers.
Since its launch in 2017, Edward has helped over 28,000 guests from 99 countries in 59 languages, handling requests in an average of 2 minutes. Since this implementation, Marriott has experienced more than 60% of its users returning to its virtual assistant with an average session lasting 4 minutes. Imagine there’s a big weekend event happening, and your contact center or front desk is flooded with guests trying to make last-minute reservations. It would be considerably hard to get in contact with every guest and give them proper service, such as reviewing their loyalty status or applying discounts they might qualify for. That’s hardly surprising since so many businesses use them today, especially online retailers and service providers.
