With your NLP model trained and ready, it’s time to integrate it into a chatbot platform. Several platforms, such as Dialog Flow, Microsoft Bot Framework, and Rasa, provide tools for building, deploying, and managing chatbots. These platforms offer user-friendly interfaces, making it easier to design conversational flows, define intents, and connect your NLP model. Chatbots are, in essence, digital conversational agents whose primary task is to interact with the consumers that reach the landing page of a business. They are designed using artificial intelligence mediums, such as machine learning and deep learning.
The chatbot will keep track of the user’s conversations to understand the references and respond relevantly to the context. In addition, the bot also does dialogue management where it analyzes the intent and context before responding to the user’s input. If they are not intelligent and smart, you might have to endure frustrating and unnatural conversations. On top of that, basic bots often give nonsensical and irrelevant responses and this can cause bad experiences for customers when they visit a website or an e-commerce store. BotPenguin is an AI-powered chatbot platform that builds incredible chatbots and uses natural language processing (NLP) to manage automated chats.
