We will cover the basics of NLP, the required Python libraries, and how to create a simple chatbot using those libraries. This seemingly complex process can be identified as one which allows computers to derive meaning from text inputs. Put simply, NLP is an applied artificial intelligence (AI) program that helps your chatbot analyze and understand the natural human language communicated with your customers. Hierarchically, natural language processing is considered a subset of machine learning while NLP and ML both fall under the larger category of artificial intelligence. Tools such as Dialogflow, IBM Watson Assistant, and Microsoft Bot Framework offer pre-built models and integrations to facilitate development and deployment.
Freshworks is an NLP chatbot creation and customer engagement platform that offers customizable, intelligent support 24/7. Act as a customer and approach the NLP bot with different scenarios. Come at it from all angles to gauge how it handles each conversation. Make adjustments as you progress and don’t launch until you’re certain it’s ready to interact with customers.
