This includes everything from the initial booking process to check out (and everything in between). In addition to helping guests, chatbots can get involved in hotel marketing as well. They may notify about promotions being held in the hotel, promotional events, or loyalty programs that guarantee staying informed of special offers and decent marketing performance.
One of the simplest roles of an AI hotel chatbot is answering frequently asked questions. They often exist on WhatsApp, due to the international nature of the guests they serve. These read-through rates are non-existent with traditional communication methods – a good email can reach a 40% open rate, explains Lemkhente. But a chatbot engages directly and personally with incoming guests via channels they use daily, like WhatsApp, Telegram, or Facebook Messenger.
