Soon, guests may even have difficulty telling whether they’re engaging with your bot or a team member. With that, acceptance and even demand for this form of communication will increase among travelers. That way they don’t have to scroll through all your promotions and can pick the perfect fit from a curated selection. And just like that, booking direct becomes a better experience than reserving via the OTAs.
Support Throughout the Booking Journey
Satisfaction surveys delivered via a chatbot have better response rates than those delivered via email. Responses can be gathered via a sliding scale, quick replies, and other intuitive elements that make it incredibly easy for guests to provide feedback. Proactive communication improves the overall guest experience, customer satisfaction, and can help avoid negative experiences that impact loyalty. A hotel chatbot can also handle questions about differences between rooms and rates, rewards programs, and guarantee customers that they’re getting the best price. In a world where over 60% of leisure travelers now prefer Airbnb to hotels, hotels need to find ways to stay competitive. People often choose Airbnb for its price point, larger spaces, household amenities, and authentic experiences.
