Give it information about your products, return policies, and the like, and it can handle a lot of standard customer support queries. It can even capture leads, though not through any of the messaging channels. For more powerful bots, though, you’ll have to look elsewhere. What people expect from a chatbot has changed a lot over the last few years. Before ChatGPT, just understanding your message was a big step for a customer support chatbot. Now, thanks to AI, a good chatbot can not only understand any message but respond with an actually helpful answer.
Ensuring that conversations with the chatbot, especially when integrated into messaging apps, feel natural is paramount. Each interaction should smoothly guide users toward their objectives, allowing for questions and additional input along the way. This approach makes the chatbot more user-friendly and more effective in achieving its purpose.
