Today however, customer experience cannot be just a complementary OEM activity. It has to be the driving force for every department, including product development, IT, quality, and purchasing. That is a huge reorientation for an OEM, which is why the CEO has to drive home the need for change and make it happen. By outsourcing logistics services, however, you can turn over transportation to a third party that specializes in it.
The time they spend on shipping can be minimized through supply chain visibility. In turn, it will enhance the overall experience that they have with your brand. He is passionate about helping businesses create a better customer experience. Here are some of the great ways to deliver effective customer service in logistics. Businesses need to look out for the customers’ satisfaction when they are making deliveries. If they fail to do so, customers may have second thoughts and may not trust them as they would like to.
