NLP technology, including AI chatbots, empowers machines to rapidly understand, process, and respond to large volumes of text in real-time. You’ve likely encountered NLP in voice-guided GPS apps, virtual assistants, speech-to-text note creation apps, and other chatbots that offer app support in your everyday life. In the business world, NLP, particularly in the context of AI chatbots, is instrumental in streamlining processes, monitoring employee productivity, and enhancing sales and after-sales efficiency.
One of the key technologies that chatbots use to achieve these goals is Natural Language Processing (NLP). NLP is a field of artificial intelligence that deals with the manipulation and understanding of human language. In the context of AI chatbots, NLP is used to process the user’s input and understand what they are trying to say. Chatbots that do not use NLP use predefined commands and keywords to determine the appropriate response.
