AI Hotel Chatbots: Use Cases & Success Stories for Booking

This improves the guest experience and raises the hotel’s satisfaction scores. One way to do this is to use a hotel chatbot to help with the check-in and check-out process. Aside from the quality of the answer, they also care about how long it takes to answer.Using a chatbot to improve this service for the hotel industry lets them better meet their needs. This means all its interactions with your guests or prospects will be based on empathy and data, leading to an almost human-like execution. Our AI hotel chatbot will automate the review collection for all your digital channels—OTAs, Google, etc. That means, if 500 guests message with Fin AI per month and the chatbot can resolve 70% of those interactions, the cost would be roughly $346 per month (plus Intercom’s plan fee).

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