Overwhelmed hotel staff means low morale for staff, more errors, and more dissatisfaction for guests. If your hotel has repeat visitors, the chatbot will be able to recall previous interactions and preferences. It might ask a returning family whether they’d like to continue ordering their usual breakfast, or offer a beer via room service to a traveling professional who often orders one around 9pm. Because hotel services are implemented by humans, the quality of guest services can vary widely. The experience of your guest will depend not only on which member of staff they interact with, but the staff member’s mood and level of business.
We’ve used them for a few years and just expanded their tools’ use; the customer support they offered was unmatched. The platform itself is very user-friendly and straightforward to navigate. If you want to stay in the middle of Old London City in the UK, you may visit the Leonardo Royal Hotel London, which utilizes the HiJiffy hotel chatbot.
